Cancellations for deposits on motorcycles will be charged a cancellation fee of $1,000. If the amount deposited was $1,000 or lower, Janus will keep the deposit. For example: if a customer places a deposit of $2,995 and later chooses to cancel their order. Janus will keep $1,000 and refund the remaining amount.
After placing a deposit for a Janus motorcycle, customers will pay the remaining balance upon or before pickup/delivery of motorcycle. A Janus employee will notify customer previous to the completion of their motorcycle.
Refunds will be issued for leather/waxed canvas goods that are unused at the request of the customer. If the product is used, we will not issue a refund unless the return is a result of Janus error. Once we receive the returned product and determine that it is still in new condition, we will issue the refund. Return shipping is paid for by customer.
Customers may exchange their helmet for any reason at no cost. The helmet must not have been used while riding a motorcycle and must be in the same condition as it was when delivered.
If the return is because of manufacture warranty, NEXX will either 1) handle and pay for return shipping and exchange of the product or, 2) refund the total amount of the invoice.